Customer Service Representative

Veritiv; Lockport (IL); Hybrid; USD 53,100 - 72,800; Full time

Benefits offered by this job

Healthcare benefits

401k

Paid time off

Job summary

Veritiv in United States is seeking a Customer Service Representative to provide high-touch service and manage the customer experience from inquiry to resolution.

The role emphasizes proactive communication, order processing in SAP, and collaboration with Sales Representatives and other departments to ensure accuracy and timely responses. We offer a comprehensive benefits package and growth opportunities.

Qualifications

• 1-3 years of related job experience.
• SAP Experience.
• High School Diploma/GED required.

Responsibilities

• Enter customer orders into SAP accurately and follow up by phone, email, or fax.
• Support inventory control by reviewing data and managing stock levels during orders.
• Provide internal support to Outside Sales Representatives and assist with sales initiatives.
• Collaborate with internal departments to resolve customer issues efficiently.
• Review purchase orders and contracts for accuracy and compliance.
• Prepare quotes, sample requests, formal proposals, and generate sales leads.
• Manage customer complaints including returns and replacements of defective parts.
• Process order modifications and communicate changes to ensure customer satisfaction.

Skills

Complex orders handling

Project management

Under pressure

Education

High School Diploma/GED

Tools

SAP

Microsoft Office

Job description

HYBRID ROLE BASED OUT OF OUR LOCKPORT OFFICE

Job Purpose

Our Customer Service Representative will be responsible for providing outstanding high-touch service to our customers and will oversee their experience with our company. This role will provide our customers with proactive communication, follow through, and a speedy resolution to their questions, orders, quotes, and all other inquiries.

Job Responsibilities

• Accurately enter customer orders into the SAP system and provide timely follow-up via phone, email, fax, or through Sales Representatives.
• Support inventory control by reviewing historical data and assisting in managing stock levels during order processing.
• Provide internal support to Outside Sales Representatives and assist with sales initiatives.
• Collaborate with internal departments and other divisions to resolve customer issues efficiently.
• Review customer purchase orders and contracts to ensure accuracy and compliance.
• Prepare customer quotes, sample requests, formal proposals, and generate sales leads for potential accounts.
• Manage customer complaints related to product use, including coordinating returns and replacements of defective parts.
• Process order modifications and communicate changes to ensure customer satisfaction.

Additional Responsibilities & Qualifications

• Proven experience handling complex orders under tight deadlines.
• SAP Experience.
• Salary: $53,100 - $72,800 annually

Work Experience

• 1-3 years of related job experience.
• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.
• Proficient with Microsoft Office Suite.

Education

• High School Diploma/GED

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.