SAP Order & Customer Service Specialist

EMEA3 Recruitment; Elyria (OH); On-site; USD 60,000 - 70,000; Full time

Job summary

Symrise in the United States is seeking an Order Management Specialist to enter and maintain customer orders in SAP, monitor status, and validate pricing and lead times. You will serve key strategic accounts and collaborate with Supply Chain, Planning, and Logistics to ensure on-time delivery.

The role requires 2+ years in customer service or order management, SAP SD experience, and strong communication skills. Proficiency in MS Office is essential; experience with large CPG accounts is a plus.

Qualifications

• 2+ years in customer service, supply chain, or order management.
• SAP experience (SD module preferred).
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Experience with large CPG accounts preferred.
• Knowledge of manufacturing, production planning, or lot traceability processes.

Responsibilities

• Enter and maintain customer orders in SAP with accuracy.
• Monitor order status and communicate delays, shortages, or changes.
• Validate pricing, lead times, and item setup to ensure complete orders.
• Manage order changes, cancellations, and expedite requests.
• Serve as the primary service contact for key strategic customer accounts.
• Understand customer-specific requirements, service expectations, and processes.
• Support customer KPIs and provide data for scorecards or audits.
• Partner with Supply Chain, Planning, Operations, and Logistics to support on time delivery.
• Align with Sales on forecasts, promotions, and demand changes.
• Participate in internal reviews related to inventory, service levels, and risks.
• Troubleshoot order discrepancies, delivery issues, and documentation needs.
• Process returns, replacements, and credit/debit requests.
• Track recurring issues and collaborate on root cause solutions.
• Maintain accurate customer records and order history.
• Support service-level reporting (OTIF, fill rate).
• Contribute to continuous improvement efforts and system enhancements.

Skills

Customer service

Supply chain

Order management

MS Office

Tools

SAP SD

Job description

Symrise in the United States is seeking an Order Management Specialist to enter and maintain customer orders in SAP, monitor status, and validate pricing and lead times. You will serve key strategic accounts and collaborate with Supply Chain, Planning, and Logistics to ensure on-time delivery.

The role requires 2+ years in customer service or order management, SAP SD experience, and strong communication skills. Proficiency in MS Office is essential; experience with large CPG accounts is a plus.