Hybrid Sales Support & Customer Care Specialist

D&H Distributing; Harrisburg (Dauphin County); Hybrid; USD 35,000 - 50,000; Full time

Job summary

D&H Distributing is seeking a customer-focused individual for a hybrid role based in Harrisburg, PA or Tampa, FL. This position involves managing customer calls, providing product information, and supporting the sales team. The ideal candidate will have an Associate's degree and 1-3 years of customer service experience.

Key responsibilities include resolving customer inquiries, processing orders, and maintaining accurate customer records. Strong communication skills and knowledge of Microsoft Office are essential.

Qualifications

• 1 to 3 years of office or call center-based customer service experience.
• Ability to use PC, phone, calculator, fax machine, printer, copier.

Responsibilities

• Manage a large number of incoming calls and respond to all customer inquiries.
• Provide customers with product and service information.
• Keep customer information and activities current using the CRM tool.
• Resolve customer issues and welcome new accounts.
• Support the sales team and process customer orders.

Skills

Basic knowledge of computer hardware

Knowledge of Microsoft Office suite

Professional verbal communication skills

Professional written communication skills

Education

Associate's degree or higher education preferred

Tools

CRM software

Job description

D&H Distributing is seeking a customer-focused individual for a hybrid role based in Harrisburg, PA or Tampa, FL. This position involves managing customer calls, providing product information, and supporting the sales team. The ideal candidate will have an Associate's degree and 1-3 years of customer service experience.

Key responsibilities include resolving customer inquiries, processing orders, and maintaining accurate customer records. Strong communication skills and knowledge of Microsoft Office are essential.