Hybrid Sales Operations Specialist

Arrow Electronics; Alpharetta (GA); Hybrid; USD 37.000 - 45.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, Vision Insurance

401k with Matching Contributions

Disability Insurance

Health Savings Account (HSA) / Health

Paid Time Off

Tuition Reimbursement

Growth Opportunities

And more!

Zusammenfassung

Arrow Electronics is seeking a Sales Operations Associate in Alpharetta, GA. You will handle day-to-day sales support, customer service, order processing, and backlog/billing activities, acting as a liaison between internal teams, vendors, and customers.

The role emphasizes proactive issue resolution, accuracy in order entry, and maintaining service levels under established guidelines. Hybrid work arrangement with 2 days in-office and 3 days remote.

Qualifikationen

• Has developed knowledge and skills through formal training or considerable work experience.
• Entry level often for those with work experience in the skill area.
• Works within established procedures with a moderate degree of supervision.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
• Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.

Aufgaben

• Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales.
• Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures.
• Serves as a liaison between Arrow’s internal resources, vendor resources and customers.
• Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
• Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing POs for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements.
• Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues.
• Review backlog to determine how to fulfill orders effectively while balancing cost, delivery expectations and vendor availability.
• Respond quickly and professionally to customer requests for information relative to orders and RMA’s, confirmations/invoices, credit status, expediting or shipping requirements.
• Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system; decides accept/reject based on guidelines.
• Maintain control of the open backlog of orders, service requests and RMAs from entry through billing; research and resolve vendor invoice variances.

Jobbeschreibung

Arrow Electronics is seeking a Sales Operations Associate in Alpharetta, GA. You will handle day-to-day sales support, customer service, order processing, and backlog/billing activities, acting as a liaison between internal teams, vendors, and customers.

The role emphasizes proactive issue resolution, accuracy in order entry, and maintaining service levels under established guidelines. Hybrid work arrangement with 2 days in-office and 3 days remote.