B2B Ops Enablement Lead — Hybrid NYC, Equity

Stepful, Inc.; New York (NY); Hybrid; USD 180,000 - 210,000; Full time

Benefits offered by this job

Equity stake

Medical insurance

Dental insurance

Vision insurance

401(k)

FSA/HSA and commuter benefits

Learning stipend

Open vacation policy

Job summary

Stepful, Inc. is seeking an Operations Lead, B2B Enablement, in NYC hybrid. You’ll own the systems and processes that scale enterprise program launches across apprenticeship and upskill programs, partnering with Customer Success, Product, Learning, and Engineering to build the operational foundation for onboarding new clients or programs without reinventing the wheel.

You'll manage one direct report and report to our SVP, Operations. This is a hybrid role based out of NYC.

Qualifications

• 8+ years building scalable operations for delivery of services in a startup environment.
• 2+ years of consulting or strategy experience.
• Experience documenting operational processes (playbooks, SOPs, workflows).
• Strong project management instincts with launches on schedule.
• Cross-functional work on technical/product-adjacent projects (SSO/IT QA/integrations).
• Ability to lead a team while staying hands-on.
• Comfort with ambiguity and building structure from non-existing frameworks.

Responsibilities

• Own scaling of existing programs and client launches across multiple offerings.
• Lead end-to-end launch planning, QA, cross-functional coordination, and go-live readiness.
• Design operational infrastructure for new modalities and delivery models.
• Build scalable ops processes for preceptors, admissions, sponsorships, and efficiency.

Skills

Scale operations

Startup environment

Cross-functional collaboration

Project management

Technical/product-adjacent projects

Team leadership

Ambiguity management

Healthcare/EdTech experience (bonus)

Tools

SSO integration

IT QA processes

Platform integrations

Job description

Stepful, Inc. is seeking an Operations Lead, B2B Enablement, in NYC hybrid. You’ll own the systems and processes that scale enterprise program launches across apprenticeship and upskill programs, partnering with Customer Success, Product, Learning, and Engineering to build the operational foundation for onboarding new clients or programs without reinventing the wheel.

You'll manage one direct report and report to our SVP, Operations. This is a hybrid role based out of NYC.