Hybrid SaaS Customer Tech Support Specialist

Wolters Kluwer; Minnesota; Hybrid; USD 47,600 - 81,250; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Paid Parental Leave

Job summary

Wolters Kluwer N.V. is seeking an Associate Customer Service Technical Specialist in St Cloud, MN. This hybrid role focuses on providing support through multiple channels, resolving inquiries about Consumer Compliance software products, and configuring software based on customer needs. The ideal candidate should possess a BA/BS degree in Computer Science and relevant technical customer service experience. A comprehension of cloud computing platforms and SQL Server is essential for this position, which includes responsibilities such as documentation and participation in team meetings.

Qualifications

• 1 year previous technical customer service experience required.
• Experience in troubleshooting application design and deficiencies.
• Ability to communicate technical issues effectively.

Responsibilities

• Provide support through various service channels including phone, email, and chat.
• Resolve customer inquiries on Consumer Compliance software products.
• Configure Compliance Solutions software in customer networks.

Skills

Database Administration - MS SQL Server

Cloud computing platforms (Azure, Google Cloud, AWS)

SaaS based monitoring tools

Web experience in ASP.NET, AJAX, JSON

Education

BA/BS degree in Computer Science or related field

Job description

Wolters Kluwer N.V. is seeking an Associate Customer Service Technical Specialist in St Cloud, MN. This hybrid role focuses on providing support through multiple channels, resolving inquiries about Consumer Compliance software products, and configuring software based on customer needs. The ideal candidate should possess a BA/BS degree in Computer Science and relevant technical customer service experience. A comprehension of cloud computing platforms and SQL Server is essential for this position, which includes responsibilities such as documentation and participation in team meetings.