Technical Customer Care Specialist, SaaS & SQL

Wolters Kluwer - Financial Services Solutions

Saint Cloud (MN)

On-site

USD 48,000 - 81,000

Full time

14 days+

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Benefits offered by this job

Medical

Dental

Vision Plans

401(k)

FSA/HSA

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer - Financial Services Solutions is seeking an Associate Customer Service Technical Specialist to provide multi-channel support for Consumer Compliance software. You will educate customers, log cases in Salesforce, and resolve issues across ASP.NET/Web services environments.

You will maintain technical knowledge of cloud platforms (Azure, Google Cloud, AWS) and participate in team and ongoing education to support our digital compliance solutions.

Qualifications

BA/BS in Computer Science or related field or equivalent work experience.
1 year of technical customer service experience.
Working knowledge of cloud platforms such as Azure, Google Cloud and AWS.

Responsibilities

Handle first level customer inquiries via phone, email, chat and web ticketing.
Resolve issues by identifying user error, design flaws, or deficiencies.
Educate customers on products and services offered.
Enter call data in Salesforce accurately and timely.
Maintain current technical skills for Compliance Solutions products.

Skills

Customer service

Problem solving

Communication

Teamwork

SQL literacy

Education

BA/BS in Computer Science or related field

Tools

Salesforce

MS SQL Server

SQL scripting

Splunk

Datadog

ASP.NET

HTML/CSS

XML

SOAP/WSDL

Job description

You will maintain technical knowledge of cloud platforms (Azure, Google Cloud, AWS) and participate in team and ongoing education to support our digital compliance solutions.

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