Hybrid B2B Customer Success Pro — Consultative & Growth

Wolters Kluwer N.V.; Dallas (TX); Híbrido; USD 34 300 - 57 400; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, & Vision Plans

401(k)

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Resumo da oferta

Wolters Kluwer N.V. is seeking a Customer Success Associate to support clients in legal and compliance services. The role requires strong organizational skills and the ability to manage day-to-day customer relationships effectively. Successful candidates will have a Bachelor's degree and at least two years of B2B customer service experience.

This position offers a hybrid working model and includes responsibilities such as delivering excellent service, managing customer escalations, and actively looking for cross-selling opportunities to meet customer needs.

Qualificações

• Minimum of two years of B2B client/customer service experience required.
• Ability to absorb product knowledge quickly and apply it to customer needs.
• Experience generating add-on sales revenue is preferred.

Responsabilidades

• Deliver prompt and professional service to customers through verbal and written communication.
• Proactively manage the full life cycle of the order process and drive cross-selling opportunities.
• Develop and maintain positive working relationships with customers and other key partners.

Conhecimentos

Organizational skills

Time management

Analytical skills

Problem-solving

Client relationship management

Formação académica

Bachelor’s degree or equivalent B2B client service experience

Ferramentas

SalesForce

Microsoft Office Suite

Descrição da oferta de emprego

Wolters Kluwer N.V. is seeking a Customer Success Associate to support clients in legal and compliance services. The role requires strong organizational skills and the ability to manage day-to-day customer relationships effectively. Successful candidates will have a Bachelor's degree and at least two years of B2B customer service experience.

This position offers a hybrid working model and includes responsibilities such as delivering excellent service, managing customer escalations, and actively looking for cross-selling opportunities to meet customer needs.