Hybrid Technical Support Specialist for Customer Success

Wolters Kluwer International; Minnesota; Hybrid; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Customer Service Technical Specialist in St. Cloud, MN, offering hybrid work arrangements and a focus on complex technical support. You will troubleshoot, guide customers through installations, and contribute to process improvements in a collaborative team.

The role emphasizes documentation, training, and customer satisfaction, with opportunities for professional growth within a supportive WK environment.

Qualifications

• Advanced troubleshooting across a broader set of issues.
• Ability to support technology projects aimed at improving service.
• Ability to train and guide new team members.
• Updating and maintaining support documentation.

Responsibilities

• Perform advanced troubleshooting for a wider range of technical issues.
• Assist in implementing new procedures and techniques in customer support.
• Participate in projects aimed at improving support systems and processes.
• Provide step-by-step guidance to customers for product installations.
• Update and maintain support documentation.
• Train new employees on basic technical support procedures.
• Collaborate with team to resolve escalated issues.
• Follow up to ensure issue resolution and customer satisfaction.

Skills

Advanced Troubleshooting

Project Assistance

Training

Documentation Management

Customer Guidance

Collaborative Problem Solving

Follow-Up Skills

Analytical Skills

Job description

Wolters Kluwer is seeking a Customer Service Technical Specialist in St. Cloud, MN, offering hybrid work arrangements and a focus on complex technical support. You will troubleshoot, guide customers through installations, and contribute to process improvements in a collaborative team.

The role emphasizes documentation, training, and customer satisfaction, with opportunities for professional growth within a supportive WK environment.