Hybrid Licensing Compliance: Customer Service Ops Associate

Wolters Kluwer International; Clayton (MO); Hybrid; USD 48,000 - 58,000; Full time

Job summary

CT Corporation, part of Wolters Kluwer, is hiring a Customer Service Operations Associate in Clayton, MO for a hybrid role. The position focuses on renewing licenses, researching filing requirements, generating invoices, and supporting licensing portfolios.

The candidate will collaborate with internal teams to resolve issues and ensure accuracy across client accounts. The ideal candidate has at least one year of B2B service experience, strong problem-solving skills, and the ability to quickly

Qualifications

• A minimum of one year of B2B client/customer service experience.
• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience is preferred, not required.
• Ability to absorb product knowledge quickly and apply to client needs.
• Able to make sound business decisions and exercise discretion and judgment.
• Experience generating add-on sales revenue preferred.
• Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills.

Responsibilities

• Compiling and submitting all assigned customers renewals.
• Researching any rejected renewals and corrections needed.
• Issuing monthly invoices.
• Building Pre-Filing summaries.
• Communicating with coworkers to ensure overall management of assigned customers license portfolios.
• Subject matter expert of the department, company and industry.

Skills

B2B customer service

Research & problem solving

Time management

Communication

Detail oriented

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office Suite

Job description

CT Corporation, part of Wolters Kluwer, is hiring a Customer Service Operations Associate in Clayton, MO for a hybrid role. The position focuses on renewing licenses, researching filing requirements, generating invoices, and supporting licensing portfolios.

The candidate will collaborate with internal teams to resolve issues and ensure accuracy across client accounts. The ideal candidate has at least one year of B2B service experience, strong problem-solving skills, and the ability to quickly