Application Support Specialist: Customer Tech & Training Liaison

Wolters Kluwer; Saint Cloud (MN); On-site; USD 80,000 - 110,000; Full time

Job summary

Wolters Kluwer is seeking a Senior Software Engineer for their St. Cloud, MN office. This role involves providing customer support for WKFS digital products, acting as a product liaison, and ensuring excellent customer experiences through troubleshooting and problem resolution.

The ideal candidate will have a BA/BS in Computer Science and experience in technical customer service, ideally within the banking sector. Flexibility in work hours is essential to accommodate customer needs.

Qualifications

• Previous technical customer service experience required.
• Understanding of PC and network operating systems is essential.
• Previous banking experience in new accounts or lending preferred.

Responsibilities

• Provide telephone, email, and on-site troubleshooting for customers.
• Identify and handle customer inquiries effectively.
• Document and analyze customer issues for resolutions.

Skills

Technical customer service

Problem-solving

Communication Skills

Education

BA/BS in Computer Science or related field

Tools

SAP CRM

PC and network operating systems

Job description

Wolters Kluwer is seeking a Senior Software Engineer for their St. Cloud, MN office. This role involves providing customer support for WKFS digital products, acting as a product liaison, and ensuring excellent customer experiences through troubleshooting and problem resolution.

The ideal candidate will have a BA/BS in Computer Science and experience in technical customer service, ideally within the banking sector. Flexibility in work hours is essential to accommodate customer needs.