Technical Customer Support Specialist - Hybrid

Wolters Kluwer International; Hagerstown (MD); Híbrido; USD 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Descripción de la vacante

Wolters Kluwer in Hagerstown, MD is seeking a Customer Service Technical Associate to provide technical and customer pre- and post-sales support for Health applications. You will analyze and resolve issues to facilitate installation, implementation, and education, interacting with customers via phone, email, and chat.

The role requires CRM familiarity, strong communication, and the ability to work in a fast-paced, hybrid environment.

Formación

• Education: High school diploma, GED, or equivalent required.
• Previous customer service experience required.
• Proficiency in Microsoft Office/Office 365 required.
• 1+ years of experience within a Call Center role or equivalent.
• Experience with CRM systems preferred.
• Excellent communication and organizational skills.
• Ability to multi-task and work in a fast-paced environment.

Responsabilidades

• Assist with account lookup and navigation, as well as product access extensions, adjustments and related issues.
• Respond to customer inquiries including order entry, adjustments, subscriptions, and queries related to existing orders from multiple sources.
• Manage inquiries from onset to resolution using established procedures to solve routine problems.
• Maintain customer accounts in database with accurate entry and upkeep of transactions.
• Communicate enhancement requests, bugs, and other product issues to the team.
• Monitor quality control for all customer interactions and meet deadlines.

Descripción del empleo

Wolters Kluwer in Hagerstown, MD is seeking a Customer Service Technical Associate to provide technical and customer pre- and post-sales support for Health applications. You will analyze and resolve issues to facilitate installation, implementation, and education, interacting with customers via phone, email, and chat.

The role requires CRM familiarity, strong communication, and the ability to work in a fast-paced, hybrid environment.