Hybrid SaaS Customer Account Executive | Growth & Retention

Ironclad; New York (NY); Hybrid; USD 144,000 - 200,000; Full time

Benefits offered by this job

Health coverage

Parental leave

Wellbeing stipend

Commuter benefits

401(k) match

Team events

Job summary

Ironclad, the leading AI contracting platform, is seeking a Customer Account Executive to drive growth in a hybrid New York or San Francisco office. You will own a book of business, identify expansion opportunities, and partner with cross‑functional teams to maximize value for customers.

The role requires 2–5 years in new business sales or account management in B2B SaaS, a proven full sales cycle, and strong negotiation and communication skills. OTE reflects US market for this position.

Qualifications

• 2–5 years of new business sales or account management experience in B2B SaaS.
• Sold deals in the $25k–$250k ARR range and ran full sales cycle.
• Proficient with sales tools and internal systems to surface upsell opportunities.
• Excellent communication and follow-through with customers.
• Willing to own projects beyond closing deals.

Responsibilities

• Manage a book of business to drive expansion and retention by identifying customer needs and opportunities.
• Execute a full, strategic sales process across discovery, value articulation, negotiation, and close.
• Collaborate with Customer Success, Implementation, Support and Product teams to ensure seamless execution and long‑term partnerships.
• Maintain accurate forecasting and pipeline hygiene in sales tools and report progress toward targets.
• Continuously sharpen sales skills and deepen product knowledge of Ironclad capabilities.

Skills

New business sales

Account management

B2B SaaS

Communication skills

Negotiation

Tools

CRM tools

Job description

Ironclad, the leading AI contracting platform, is seeking a Customer Account Executive to drive growth in a hybrid New York or San Francisco office. You will own a book of business, identify expansion opportunities, and partner with cross‑functional teams to maximize value for customers.

The role requires 2–5 years in new business sales or account management in B2B SaaS, a proven full sales cycle, and strong negotiation and communication skills. OTE reflects US market for this position.