Hybrid Retail Office Specialist — Flexible Schedule

Jordan's Furniture; West Hartford (CT); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

Unique culture

Flexible schedule

Career growth

Office + retail mix

Job summary

Jordan’s Furniture is seeking a retail store office associate to balance face-to-face customer service with administrative duties in a high-volume setting in West Hartford, CT.

You will assist sales consultants with orders, handle payments, triage calls, and coordinate delivery issues while delivering outstanding customer service. Strong computer, math, and organizational skills are essential, with 1–2 years of retail experience a plus. Competitive pay and benefits.

Qualifications

• Proficient computer skills and ability to learn new programs.
• Ability to interact with customers in a friendly and courteous manner.
• Excellent mathematical and organizational skills.
• Must be able to read and communicate effectively.
• 1-2 years of retail experience preferred but not required.

Responsibilities

• Interacting with customers in a courteous and professional manner, creating raving fans!
• Assisting sales consultants with finalizing sales orders including payment transactions, delivery set up, etc.
• Triaging incoming phone calls
• Contacting customers to resolve delivery and service issues; coordinating with departments to resolve issues
• Reconciling cash drawer at end of shift

Skills

Customer service

Communication

Mathematics

Organization

Retail experience

Tools

POS systems

Job description

Jordan’s Furniture is seeking a retail store office associate to balance face-to-face customer service with administrative duties in a high-volume setting in West Hartford, CT.

You will assist sales consultants with orders, handle payments, triage calls, and coordinate delivery issues while delivering outstanding customer service. Strong computer, math, and organizational skills are essential, with 1–2 years of retail experience a plus. Competitive pay and benefits.