Hybrid Remote-Eligible Customer Service Specialist (SDSS)

GT Independence, LLC; United States; Hybrid; USD 32.000 - 45.000; Vollzeit

Zusammenfassung

GT Independence, LLC is seeking a Customer Service (Call Center) Support Specialist or SDSS to deliver excellent phone-based support to people self-directing their care and other stakeholders.

The role offers a hybrid work schedule (2 days in the office, 3 days from home) after 90 days, with potential to become fully remote after one year. Requirements include a high school diploma or GED and at least 1 year of relevant experience.

Qualifikationen

• 1 year of experience relevant to the work performed.
• High School Diploma or GED required; Associate degree preferred.

Aufgaben

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via DocuSign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage DocuSign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

Kenntnisse

1 year experience

Customer service

Ausbildung

High School Diploma or GED

Associate degree

Jobbeschreibung

GT Independence, LLC is seeking a Customer Service (Call Center) Support Specialist or SDSS to deliver excellent phone-based support to people self-directing their care and other stakeholders.

The role offers a hybrid work schedule (2 days in the office, 3 days from home) after 90 days, with potential to become fully remote after one year. Requirements include a high school diploma or GED and at least 1 year of relevant experience.