Remote Customer Support Specialist

Advocacy Solutions; Fort Lauderdale (FL); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer match

Paid time off

Holidays

Job summary

Advocacy Solutions is seeking a Customer Service Representative to support clients in obtaining Social Security benefits. You will handle inquiries, resolve complaints, and provide strong phone-based service. Hours are Monday–Friday, 8:00 am–5:00 pm; remote work from home with US-based eligibility.

Candidates should have a high school diploma or GED and at least two years of call center or telephone customer service experience; bilingual English/Spanish is a plus. A quiet home office is required.

Qualifications

• Requires a minimum of a high school diploma or GED and two years of telephone customer service or call center experience.
• Associate's degree is preferred.
• Bilingual ability in English and Spanish is a plus.

Responsibilities

• Interacts with customers via phone, email, or in person to provide support and information on services.
• Collects and enters information for services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Makes customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Skills

Phone typing

Active listening

Strong communication

Typing 35 WPM

Quiet home office

Customer service

Computer skills

Endurance

Reliability

Bilingual English/Spanish

Call center experience

Education

High school diploma or GED

Associate's degree preferred

Job description

Advocacy Solutions is seeking a Customer Service Representative to support clients in obtaining Social Security benefits. You will handle inquiries, resolve complaints, and provide strong phone-based service. Hours are Monday–Friday, 8:00 am–5:00 pm; remote work from home with US-based eligibility.

Candidates should have a high school diploma or GED and at least two years of call center or telephone customer service experience; bilingual English/Spanish is a plus. A quiet home office is required.