Hybrid/Remote Customer Care Specialist – New Business

Fidelity & Guaranty Life Business Services; Des Moines (IA); Hybrid; USD 21.000 - 28.000; Vollzeit

Zusammenfassung

Fidelity & Guaranty Life Business Services in Des Moines, IA seeks a customer service representative to handle incoming calls, resolve inquiries and issues promptly, and document call reasons and resolutions with privacy and compliance in mind.

Role requires a High School Diploma and 0–1 year in a contact center or related field. The environment supports in-office, hybrid or remote work, with occasional travel less than 10% as needed.

Qualifikationen

• Handles customer questions and concerns in a timely and professional manner.
• Maintains effective communication and adapts to changing workloads.
• Develops basic understanding of company products and processes.
• Awareness of privacy requirements and data handling.

Aufgaben

• Handle incoming calls and resolve inquiries promptly.
• Document call reasons and resolutions with accuracy.
• Provide support to Financial Advisors, Policy Holders, and internal partners.
• Perform administrative tasks as needed.

Kenntnisse

Customer service

Communication skills

Problem solving

Time management

Team collaboration

Privacy awareness

Ausbildung

High School Diploma

Jobbeschreibung

Fidelity & Guaranty Life Business Services in Des Moines, IA seeks a customer service representative to handle incoming calls, resolve inquiries and issues promptly, and document call reasons and resolutions with privacy and compliance in mind.

Role requires a High School Diploma and 0–1 year in a contact center or related field. The environment supports in-office, hybrid or remote work, with occasional travel less than 10% as needed.