Member Services Specialist - Hybrid/Onsite

Palmer Group International, LLC; Urbandale (IA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Palmer Group International, LLC is seeking a customer service representative in Urbandale, IA. The role is on-site to start with potential for hybrid after onboarding, and involves handling inbound calls, documenting interactions, and guiding members through products, services, and coverage options.

Applicants should have at least 1 year of call center experience, a high school diploma, and strong verbal communication with the ability to multitask across multiple systems efficiently.

Formación

• 1 year of call center experience or related customer service role.
• High school diploma or equivalent.
• Excellent verbal communication with ability to build rapport quickly.
• Strong computer proficiency with multiple screens and applications.

Responsabilidades

• Handle inbound calls and document all member interactions accurately.
• Respond to customer inquiries via phone or email about products, services, and coverage options.
• Research and follow up on customer issues promptly and professionally.
• Assist with payments, rate and plan information, and coverage changes.
• Route members to carriers for claims or additional information.
• Gather missing details and escalate issues to ensure member satisfaction.

Conocimientos

Verbal communication

Multi-screen proficiency

Rapport building

Call center experience

Educación

High school diploma or equivalent

Descripción del empleo

Palmer Group International, LLC is seeking a customer service representative in Urbandale, IA. The role is on-site to start with potential for hybrid after onboarding, and involves handling inbound calls, documenting interactions, and guiding members through products, services, and coverage options.

Applicants should have at least 1 year of call center experience, a high school diploma, and strong verbal communication with the ability to multitask across multiple systems efficiently.