Senior Customer Service Specialist - Life & Annuities

Infosys BPM Ltd.

Des Moines (IA)

Hybrid

USD 42,000 - 64,000

Full time

3 days ago

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Job summary

Infosys McCamish Systems is seeking a Senior Process Associate - Customer Service in Des Moines, IA, offering a hybrid work model. You will handle inbound calls, research issues, and provide accurate information on life and annuity products, while maintaining quality and service standards.

The role requires a high school diploma and at least one year of related experience, with strong communication and teamwork.

Qualifications

High School Diploma or GED required.
At least 1 year of related experience.
Strong customer service orientation.

Responsibilities

Manage large amounts of inbound calls in a timely manner.
Identify customers’ needs, clarify information, research every issue, and provide solutions.
Provides excellent customer service by responding to email and phone requests.
Escalates needed issues to designated level to ensure service results in customer satisfaction.
Executes transaction processing in order to meet timeliness and quality standards.
Works with team to meet service and quality standards.
Build sustainable relationships and engage customers by processing the extra mile.
Completes internal and external training for new or revised processes as needed.
Keep records of all conversations in our call center database in a comprehensible way
Assists with additional agent issues as needed.