Remote Customer Care Pro – Iowa (Entry to Mid)

StomCrafts; Cedar Rapids (IA); Remote; USD 21,697 - 33,062; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and holidays

Life and disability insurance

Employee assistance program

Employee merchandise discounts

Performance-based bonus opportunities

$50 monthly work-from-home subsidy

Paid four-week training program

Job summary

Nordstrom is seeking a Customer Care Specialist 1 to join its remote customer service team in Iowa. The role involves assisting customers with orders, product questions, tracking, and service requests from a home office.

This is a work-from-home opportunity designed for individuals who excel at helping customers over the phone. Ideal candidates have 6+ months of customer service experience, strong listening and problem-solving skills, and the ability to work in a fast-paced environment.

Qualifications

• At least 6 months of customer service experience preferred.
• Experience in retail, hospitality, restaurants, or contact centers is helpful.
• Excellent listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Basic computer and data entry skills.
• Ability to troubleshoot simple technical issues.
• Reliable attendance and schedule flexibility.
• Willingness to work evenings, weekends, holidays, and overtime when needed.
• Quiet and secure home workspace.
• High-speed wired internet with Ethernet connection.
• Ability to remain at a desk using a computer and headset throughout the workday.
• Ability to attend all required paid training sessions.

Responsibilities

• Answer incoming customer phone calls professionally.
• Provide friendly and helpful customer service.
• Resolve customer questions and service concerns.
• Process customer orders accurately.
• Track shipments and provide delivery updates.
• Enter customer information into company systems.
• Troubleshoot customer issues efficiently.
• Represent the Nordstrom brand positively.
• Follow company procedures and quality standards.
• Complete additional duties assigned by management.

Skills

Customer service

Active listening

Problem solving

Data entry

Technical troubleshooting

Communication

Tools

Computer

Headset

Job description

Nordstrom is seeking a Customer Care Specialist 1 to join its remote customer service team in Iowa. The role involves assisting customers with orders, product questions, tracking, and service requests from a home office.

This is a work-from-home opportunity designed for individuals who excel at helping customers over the phone. Ideal candidates have 6+ months of customer service experience, strong listening and problem-solving skills, and the ability to work in a fast-paced environment.