Senior Life Insurance Support Specialist (Des Moines)

Infosys BPM Ltd.; Des Moines (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

Infosys BPM Ltd. in Des Moines, IA is seeking a Senior Process Associate - Customer Service to handle inbound calls, identify needs, and provide accurate information about life and annuity products. You will use multiple systems and maintain professionalism to meet quality and efficiency goals.

The role requires a high school diploma or GED, at least 1 year of experience, and office work experience. Preferred candidates have proficiency in Microsoft Outlook, Excel, and Word and can work in a

Qualifications

• High School Diploma or GED or equivalent required.
• At least 1 year of experience in the described role.
• Experience working in an office setting.

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue, and provide solutions
• Provide excellent customer service by responding to email and phone requests
• Escalate issues to appropriate level to ensure customer satisfaction
• Process transactions to meet timeliness and quality standards
• Collaborate with team to meet service and quality standards
• Build sustainable relationships and engage customers by going the extra mile
• Complete internal and external training for new or revised processes as needed
• Keep records of all conversations in call center database clearly
• Assist with additional agent issues as needed

Education

High School Diploma or GED Equivalent

1 year of experience in the job description

Office work environment

Job description

Infosys BPM Ltd. in Des Moines, IA is seeking a Senior Process Associate - Customer Service to handle inbound calls, identify needs, and provide accurate information about life and annuity products. You will use multiple systems and maintain professionalism to meet quality and efficiency goals.

The role requires a high school diploma or GED, at least 1 year of experience, and office work experience. Preferred candidates have proficiency in Microsoft Outlook, Excel, and Word and can work in a