Bilingual Finance Customer Service Specialist (Hybrid)

WATERCRESS FINANCIAL GROUP LLC; West Des Moines (IA); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Hybrid work schedule possible

Incentive pay after 90 days

Job summary

WATERCRESS FINANCIAL GROUP LLC in West Des Moines, IA seeks a bilingual Customer Service Representative to handle high volumes of calls, emails, and chats. You will resolve inquiries, process payments, and provide account information with integrity and confidentiality.

The role requires 2+ years in customer service, strong communication, and a solid understanding of financial products. Hybrid scheduling is possible based on performance.

Qualifications

• Experience in a call center environment preferred.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks and work independently or in a team.
• Strong customer service focus and problem-solving abilities.

Responsibilities

• Provide account level information including balances, payment histories, setup and payoff requests.
• Field calls, emails, and chat requests.
• Handle correspondence efficiently to meet performance standards.
• Research account discrepancies, including payment research.
• Stay informed of policy changes.
• Resolve customer complaints, concerns, and inquiries promptly.
• Demonstrate professionalism, patience and a people-first attitude.
• Willing to work flexible schedules, weekends, and holidays as needed.

Skills

Call center experience

Customer service

Communication skills

Integrity/confidentiality

Time management

Education

High School Diploma

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

WATERCRESS FINANCIAL GROUP LLC in West Des Moines, IA seeks a bilingual Customer Service Representative to handle high volumes of calls, emails, and chats. You will resolve inquiries, process payments, and provide account information with integrity and confidentiality.

The role requires 2+ years in customer service, strong communication, and a solid understanding of financial products. Hybrid scheduling is possible based on performance.