Regional Technical Support Liaison

Atlas Copco Compressors LLC -North America Customer Center; Phoenix (AZ); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Excellent compensation package with a

Health insurance

401(k) retirement plan

Paid time off

Life & Disability insurance

Job summary

Atlas Copco Compressors LLC -North America Customer Center in Phoenix, AZ seeks a Technical & Warranty Administration Support specialist to back Regional CTS Operations. The role collaborates with field service to resolve complex service issues and coordinates special projects initiated by management.

You will review products from a field/aftermarket perspective, assist Service Managers in technician development, support warranty claims, and provide technical guidance while travelling 10–15%.

Qualifications

• 3–5 years of technical field service experience maintaining and repairing air compressors, including Atlas Copco and other brands.
• Minimum four-year degree in mechanical engineering or related field, or equivalent experience (e.g. 10+ years).
• Strong mechanical and electrical skills, with ability to read wiring diagrams and relay logic.
• Travel required to support regional needs (approx 10–15%).
• Must be self-directed with excellent organizational, interpersonal, and verbal and written communication skills.

Responsibilities

• Review new products and information from field/aftermarket perspective to determine service feasibility and resources.
• Assist Service Managers in development of technicians and local training initiatives.
• Liaise with Technical Support Competency Group to expedite resolution of service issues.
• Warranty administration support, including review/approval of claims and RMA tracking.
• Provide technical support for end users and direct customers to Field Service when needed.
• Lead or participate in special projects as assigned by regional leadership.
• Perform duties per Atlas Copco standards and maintain customer communications.
• Perform other duties as assigned.

Skills

Self-directed

Organizational skills

Verbal and written communication

Microsoft Office (Word & Excel)

Travel readiness

Education

Bachelor's degree in Mechanical Engineering or related field

Job description

Your role

Mission

Provide Technical & Warranty administration Support to Regional CTS Operations and Management Team. Work with field service operations to resolve special and difficult service issues and coordinate special projects relating to customer support and the Operations Team as initiated by the management team or Technical Support Competency Group.

Roles and Responsibilities

• Review new products and product information from a field/aftermarket perspective to determine service feasibility and required aftermarket resources and/or services.
• Assist Service Managers in development of technicians to insure growth of technician knowledge including local training initiatives, monitoring formal training programs and making recommendations for continuous improvement of Direct technician work force.
• Liaise with the Technical Support Competency Group to expedite the timely and appropriate resolution of service issues that require special attention within the region.
• Warranty administration support for Direct Operations including review/approval of claims at the Service Manager prokura level and RMA tracking of warranty returns.
• Provide Technical Support for end users in a safe manner and direct the customer toward a Field Service intervention as appropriate.
• Special projects as assigned by the Regional Operations Manager or VP/GM.
• Perform assigned duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.
• Perform other duties as assigned.

To succeed, you will need

Experience

- 3-5 years of technical field service experience maintaining and repairing air compressors and (Atlas Copco and other). Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco compressors. Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.

Education

- Minimum of four year degree in mechanical engineering or related, or equivalent experience (e.g. 10+ years).

Skills

• Must be self-directed and have excellent organizational, interpersonal, and verbal and written communication skills.
• Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required.
• Must have a valid driver's license.

Travel

Travel is to be expected to support the Region's needs, approx 10 - 15%.

Location

The position is a hybrid based role.

In return, we offer

Choose your career with us! Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance
• Salary based on knowledge, skills, and experience. Salary range is $75K - $95K.

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site.

Contact information

Talent Acquisition Team: Sowmya Prativadi