Hybrid Refugee Services Case Manager

IRC - International Rescue Committee; Missoula (MT); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid sick leave

US holidays

PTO 20-25 days

Medical insurance starting at $163/mo

Dental insurance starting at $6.50/mo

Vision insurance starting at $5/mo

Flexible spending accounts (healthcare

Flexible spending accounts (dependent

Flexible spending accounts (commuter)

403(b) retirement plan with employer 3

Disability and life insurance

Employee Assistance Program

Job summary

The International Rescue Committee (IRC) Missoula is seeking a Caseworker to support vulnerable refugees and ORR-eligible populations. You will provide strengths-based, client-centered case management and help clients access social services, benefits, and resources across transportation, healthcare, and housing.

Required are a bachelor’s degree in social work or related field, 1–2 years of case management experience, and fluency in English; knowledge of additional languages is preferred.

Qualifications

• Bachelor’s degree in social work, public health, or related field of study preferred.
• A minimum of 1–2 years of case management experience with similar populations and/or client needs required.
• Fluent in English required, both spoken and written; proficiency in Pashto, Dari, Arabic, Swahili, Spanish is preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Valid driver’s license and access to a personal, insured vehicle.

Responsibilities

• Determine client eligibility for case management programming and conduct intake assessments.
• Develop individualized plans for each client enrolled in the SCM, OIRS, and Youth Health Programming.
• Assist clients in navigating social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Record services and evaluate client progress during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Provide clients with extended orientation on a variety of topics such as developing social support networks, navigating transportation systems, and navigating physical healthcare systems with families.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to‑date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and guide the activities of volunteers and interns.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC Missoula.
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Skills

Fluent English

Microsoft Office

Valid driver’s license

Multicultural communication

Foreign languages

Education

Bachelor’s degree in social work, public health, or related field

Tools

ETO

Job description

The International Rescue Committee (IRC) Missoula is seeking a Caseworker to support vulnerable refugees and ORR-eligible populations. You will provide strengths-based, client-centered case management and help clients access social services, benefits, and resources across transportation, healthcare, and housing.

Required are a bachelor’s degree in social work or related field, 1–2 years of case management experience, and fluency in English; knowledge of additional languages is preferred.