Caseworker

International Rescue Committee; Missoula (MT); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

FSAs (healthcare, dependent care, and,

403(b) retirement plan with employer 3

Paid time off and holidays

Life and disability insurance

Employee Assistance Program (EAP)

Job summary

International Rescue Committee (IRC) Missoula is seeking a Caseworker to support vulnerable refugees and ORR-eligible populations. You will provide strengths-based, client-centered case management using a broad range of services and resources.

The role requires 1–2 years of experience, English fluency, and a Bachelor’s in a related field. The position features a hybrid work environment with field time and an anticipated end date of Sep 30, 2027, offering comprehensive benefits and a competitive

Qualifications

• 1–2 years of case management experience with similar populations.
• Fluent in English; proficiency in Pashto, Dari, Arabic, Swahili, or Spanish preferred.
• Bachelor’s degree in social work, public health, or related field preferred.
• Strong relationship-building and networking skills.
• Valid driver’s license and access to a personal vehicle.

Responsibilities

• Determine client eligibility for case management and conduct intake assessments.
• Develop individualized service plans for clients in SCM, OIRS, and Youth Health Programming.
• Assist clients in navigating social services and benefits; schedule appointments.
• Maintain up-to-date documentation in client files and in IRC’s ETO database.
• Attend trainings and may train volunteers and interns.

Skills

Client relationship building

Multicultural communication

Problem-solving

Attention to detail

Fluent in English

Microsoft Office

Education

Bachelor's degree in social work or related field

Tools

ETO database

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. This position is open to candidates with existing work authorization in the location where the position is advertised.

Job Overview

The Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other US Office for Refugee Resettlement (ORR) eligible populations.

The Caseworker, is expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ). They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities

• Determine client eligibility for case management programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized plans for each client enrolled in the SCM, OIRS, and Youth Health Programming.
• Assist clients in navigating social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Record services and evaluate client progress during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Provide clients with extended orientation on a variety of topics such as developing social support networks, navigating transportation systems, and navigating physical healthcare systems with families.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to‑date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and guide the activities of volunteers and interns.
• Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC Missoula.
• Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.
• Other duties as assigned.

Education

Bachelor’s degree in social work, public health, or related field of study preferred.

Work Experience

A minimum of 1-2 years of case management experience with similar populations and/or client needs required.

Demonstrated Skills & Competencies

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in Pashto, Dari, Arabic, Swahili, Spanish is preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment

A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. Access to reliable transportation to travel regularly throughout the service delivery area is required. May require occasional evening work. This position is expected to end on September 30, 2027.

Compensation

(Pay Rate: $23.91-$25.92/hr)

Professional Standards

The IRC and IRC workers must adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Equality, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Benefits

• 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve. If you’re ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well‑being of our clients while meeting the expectations of our donors as responsible stewards of their resources.