Hybrid Recall Support Supervisor - Lead & Coordinate Team

Novasyte LLC (USA7); Carlsbad (CA); Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Fun work environment

Equal opportunity employer

Job summary

IQVIA Inc. is seeking a Recall Team Supervisor to coordinate and contact key customers during medical device recalls. You will lead a team, allocate resources, and report project statuses while ensuring timely, compliant recall communications.

The role requires multitasking across multiple recalls and a willingness to visit the Carlsbad, CA office for hybrid work arrangements. Ideal candidates have strong customer service experience, leadership skills, and familiarity with CRM systems like

Qualifications

• Education: High School Diploma/GED, AA preferred but not required
• Minimum 2 years relevant customer service experience or project management experience
• Minimum 1 year leadership/supervisory experience
• Polite, professional phone demeanor
• Detail-oriented and compliant mindset
• Strong verbal and written communication skills
• Ability to work from home office and visit Carlsbad, CA office in hybrid manner

Responsibilities

• Train, coach, lead, and develop team members across projects
• Coordinate and track day-to-day Recall Team activities to meet KPIs
• Identify risks and develop action plans for resolution
• Manage/escalate project issues and set customer expectations
• Allocate resources and review timecards and reports
• Conduct outbound calls to notify facilities per script
• Maintain confidentiality and professionalism
• Data entry and database management
• Provide customer feedback to corporate teams

Skills

Customer service

Project management

Leadership

Coordination

Salesforce CRM

VoIP analytics

Recall experience

Attention to detail

Education

High school diploma

AA degree

Tools

Salesforce CRM

Dialpad

Twilio

Job description

IQVIA Inc. is seeking a Recall Team Supervisor to coordinate and contact key customers during medical device recalls. You will lead a team, allocate resources, and report project statuses while ensuring timely, compliant recall communications.

The role requires multitasking across multiple recalls and a willingness to visit the Carlsbad, CA office for hybrid work arrangements. Ideal candidates have strong customer service experience, leadership skills, and familiarity with CRM systems like