Hybrid Recall Support Lead - Medical Devices

IQVIA Inc; Carlsbad (CA); Hybride; USD 37 000 - 41 000; Plein temps

Avantages offerts par ce poste

Fun work environment

Hybrid work arrangement

Résumé du poste

IQVIA Recall Support Supervisor in Carlsbad, CA is responsible for leading a team of Recall Specialists, coordinating day-to-day activities, and ensuring project timelines and contractual KPIs are met. The role involves outbound customer contact, resource allocation, and maintaining data confidentiality.

The position supports a hybrid work model with occasional office visits, and offers the potential base pay range of $27–$30 per hour, with pay determined by qualifications, location, and

Qualifications

• High School Diploma/GED; AA preferred but not required.
• Minimum 2 years in customer service; project management experience preferred.
• Minimum 1 year leadership/supervisory experience.
• Polite, professional phone demeanor; strong verbal and written communication.
• Strong technical software skills; ability to work independently from home with hybrid office visits.

Responsabilités

• Train, coach, lead, and develop team members across project scopes.
• Coordinate day-to-day Recall Team activities to meet KPIs and contracts.
• Identify risks; develop action plans and manage escalations.
• Allocate resources; review timecards and activity reports.
• Conduct outbound calls to notify facilities; ensure data confidentiality.

Description du poste

IQVIA Recall Support Supervisor in Carlsbad, CA is responsible for leading a team of Recall Specialists, coordinating day-to-day activities, and ensuring project timelines and contractual KPIs are met. The role involves outbound customer contact, resource allocation, and maintaining data confidentiality.

The position supports a hybrid work model with occasional office visits, and offers the potential base pay range of $27–$30 per hour, with pay determined by qualifications, location, and