Hybrid Re-Entry Success Coach

Arizona State University; Scottsdale (AZ); Hybride; USD 52 000 - 60 000; Plein temps

Avantages offerts par ce poste

Healthcare

Financial Security

Retirement

Tuition Reduction

Résumé du poste

Arizona State University EdPlus is seeking a Re-Entry Specialist to re-engage students who paused their studies. You will conduct consults on financial, academic, and personal barriers, connecting students with resources to resume enrollment.

You’ll collaborate with advising, financial aid, and campus partners to tailor guidance and support a successful return to ASU. Hybrid schedule and campus resources enhance impact.

Qualifications

• Bachelor’s degree or higher in a related field.
• Strong customer service orientation with coaching/advising experience.
• Experience with online programs in higher education.
• Proficiency with CRM (Salesforce) and MS Office/Google Workspace.
• Strong organizational skills and attention to detail.

Responsabilités

• Engages in proactive outreach to re-entry students.
• Coaches students to plan academic and career goals.
• Reviews degree progress and remaining credits with students.
• Collaborates with financial aid, student business services, and colleges.
• Provides ongoing support through the first weeks back in class.
• Stays updated on ASU policies and training.

Connaissances

Customer service orientation

Coaching/advising

Empathetic communication

Online programs experience

Relationship building

CRM systems

MS Office

Google Workspace

Organizational skills

Multichannel communication

Policy awareness

Formation

Bachelor’s degree or higher

Outils

Salesforce

MS Office

Google Workspace

Description du poste

Arizona State University EdPlus is seeking a Re-Entry Specialist to re-engage students who paused their studies. You will conduct consults on financial, academic, and personal barriers, connecting students with resources to resume enrollment.

You’ll collaborate with advising, financial aid, and campus partners to tailor guidance and support a successful return to ASU. Hybrid schedule and campus resources enhance impact.