EdPlus Re-Entry Specialist

asu; Scottsdale (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

ASU EdPlus is seeking a Student Support Specialist 2 to connect undergraduate and graduate students with academic and personal services, helping them persist toward graduation.

You will conduct proactive outreach, assess barriers to re-enrollment, and tailor guidance on financial, academic, and personal pathways, collaborating with colleges and advising partners to ensure students access the right resources.

Qualifications

• Bachelor's degree or higher in a related field.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Evidence of excellent presentation skills, with the ability to communicate persuasively and with empathy.
• Experience supporting online programs and working with students in a higher education environment.
• Demonstrated ability to build and maintain collaborative relationships with large populations in a fast-paced environment.

Responsibilities

• Engages in proactive outreach to help students return to ASU programs.
• Coaches students on planning academic and career goals.
• Reviews degree information and remaining credits; connects with advising.
• Collaborates with financial aid, student services, and academic units to support re-entry.
• Provides ongoing support from initial contact through first week back in class.

Skills

Customer service

Coaching

Empathy

Online programs

CRM systems

Salesforce

MS Office

Google Workspace

Organization

Communication

Education

Bachelor's degree or higher

Tools

N/A

Job description

Job Profile: Student Support Specialist 2

Job Family

Student Support Services

Time Type

Full time

Minimum Qualifications

• Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description

Are you passionate about empowering students to complete their degrees? Do you excel at empathetic communication and problem solving? Then check out the EdPlus Re-Entry Specialist opportunity below!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Curious about what it's like to work at EdPlus? Watch this short video , then explore more stories on the EdPlus at ASU YouTube channel .

We are seeking a collaborative, problem-solving EdPlus Re-Entry Specialist to join our Success Coaching Center team. Every day you will make a difference in the lives of others by engaging in proactive outreach to undergraduate and graduate students who have paused their academic journey, identifying barriers to persistence and return. You will conduct in-depth consultations focused on financial considerations, academic pathways, and personal circumstances to support students in successfully re-enrolling.

You will focus on tailored guidance, connecting students with relevant resources, and explore all available options to facilitate a smooth return to ASU. Your success requires creativity, persistence, and a student-centered approach.

Additionally, you will collaborate closely with colleges, advising teams, and campus partners to build strong working relationships and ensure students have access to the tools, information, and support needed to achieve their academic goals.

Essential Duties

• Engages in proactive outreach to resolve obstacles that are impeding students who have stopped out to return to an ASU program.
• Coach students on developing a plan to achieve their academic and career goals.
• Reviews completed degree information and remaining credits, as well as alternative program options with students; connects them with the appropriate advising department.
• Works closely with financial aid services, student business services and academic units to re-enter students and set them up for success.
• Provides support for student accountability and success through collaborative, ongoing connection, from initial contact through the first week back in class.
• Responds to student questions and concerns in a timely manner.
• Works to build student knowledge, skills, attitudes and beliefs that support success.
• Collaborates with supervisor on an ongoing growth and development plan, identifying areas for growth and opportunity.
• Works collaboratively with internal and external partners in a positive, proactive manner, promoting the discovery process for problem solving.
• Stays up to date on current policies and training within the university; assumes or coordinates other duties or projects as assigned or directed.

Desired Qualifications

• Bachelor's degree or higher in a related field.
• Demonstrated strong customer service orientation with a commitment to helping others; experience in coaching, advising, or education preferred.
• Evidence of excellent presentation skills, with the ability to communicate persuasively and with empathy.
• Experience supporting online programs and working with students in a higher education environment.
• Demonstrated ability to build and maintain collaborative relationships with large populations in a fast-paced environment.
• Experience using CRM systems (e.g., Salesforce) and proficiency with MS Office and Google Workspace.
• Demonstrated strong organizational, time management, and prioritization skills with high attention to detail.
• Demonstrated ability to follow established guidelines, policies, and procedures while delivering accurate information.
• Demonstrated proficiency in multi-channel communication, including text, social media, and chat platforms.
• Demonstrated understanding and awareness of ASU quick re-entry policies, financial aid, and academic policies.