Enrollment Coach: Guide Prospective Students

Arizona State University; Scottsdale (AZ); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Healthcare

Tuition Reduction

Discounts

Financial SecurityRetirement

Job summary

Arizona State University—EdPlus seeks a driven Enrollment Coach to support graduate and undergraduate students through the admissions process. You will connect with learners, answer questions, and guide them to successful enrollment with urgency and empathy.

Located in Scottsdale with flexible, hybrid options, the role emphasizes collaboration with Enrollment Coordinators and cross‑department teamwork to reduce barriers and advance student success.

Qualifications

• Bachelor's degree or higher in a related field and 3+ years of experience, or an equivalent combination of education and experience.
• Proven ability to communicate clearly, resolve conflicts, and de‑escalate as needed.
• Experience using Salesforce and navigating student-services processes.
• Ability to adapt quickly to change and help others succeed in a dynamic environment.

Responsibilities

• Serve as a primary contact for prospective students via chats, emails, calls, or texts to assist with enrollment.
• Foster engagement by timely responses and professional communication throughout the enrollment process.
• Build relationships by understanding students' motivations and aligning them with appropriate programs.
• Collaborate with Enrollment Coordinators to deliver an exceptional candidate experience and assist with applications.

Skills

Strong communication

Customer‑centric

Emotional intelligence

Adaptability

Salesforce experience

Education

Bachelor's degree or higher

Tools

Salesforce

Job description

Arizona State University—EdPlus seeks a driven Enrollment Coach to support graduate and undergraduate students through the admissions process. You will connect with learners, answer questions, and guide them to successful enrollment with urgency and empathy.

Located in Scottsdale with flexible, hybrid options, the role emphasizes collaboration with Enrollment Coordinators and cross‑department teamwork to reduce barriers and advance student success.