Hybrid Process Manager: Data-Driven Operations & Change

Capital One; McLean (VA); Híbrido; USD 89 000 - 101 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance-based incentives

Resumo da oferta

Capital One is seeking a Senior Associate, Process Manager for a hybrid role in Bank Operations. You will collaborate with cross-functional teams to optimize processes, apply Lean Six Sigma and BPM methodologies, and drive data-driven improvements across core banking workflows.

Responsibilities include mapping and redesigning processes, monitoring performance, and delivering training to stakeholders. The position emphasizes operational readiness, risk mitigation, and strong analytics within a

Qualificações

• High School Diploma or equivalent required.
• Bachelor’s Degree or military experience preferred.
• 2+ years in Process Management.
• 1+ year in Data Analysis.
• 1+ year in Microsoft Office or G Suite.

Responsabilidades

• Operational Readiness: define operating models for new initiatives and drive readiness decisions.
• Process Mapping & Design: create end-to-end maps and flow diagrams for current and future state.
• Methodology Application: apply Lean Six Sigma, BPM, and Agile to identify bottlenecks and improve customer experience.
• Transition & Governance: establish control metrics and partner with leaders to transition changes to production.
• Data Collection & Trend Analysis: extract and measure data to identify trends, gaps and risks.
• Data-Driven Problem Solving: conduct root-cause analyses for complex operational issues.

Conhecimentos

Process Management

Data Analysis

MS Office

G Suite

Lean Six Sigma

Agile

Formação académica

High School Diploma

Bachelor’s Degree

Ferramentas

Microsoft Office

G Suite

Descrição da oferta de emprego

Capital One is seeking a Senior Associate, Process Manager for a hybrid role in Bank Operations. You will collaborate with cross-functional teams to optimize processes, apply Lean Six Sigma and BPM methodologies, and drive data-driven improvements across core banking workflows.

Responsibilities include mapping and redesigning processes, monitoring performance, and delivering training to stakeholders. The position emphasizes operational readiness, risk mitigation, and strong analytics within a