Hybrid Process Manager, Banking Ops & Analytics

Capital One; Richmond (VA); Hybrid; USD 81,000 - 101,000; Full time

Job summary

Capital One is seeking a Senior Associate, Process Manager (Hybrid) to drive operational efficiency across cross-functional teams using process engineering, Lean Six Sigma, and data analytics. You will analyze, map, and redesign core banking processes to reduce risk and improve performance.

The role emphasizes readiness, governance, and leadership communication, with collaboration across product, technology, and operations.

Qualifications

• High School Diploma or equivalent required.
• 2+ years in Process Management.
• 1+ year in Data Analysis.
• 1+ year experience with Microsoft Office or G Suite.

Responsibilities

• Operational Readiness: define operating models for new initiatives and drive readiness decisions.
• Process Mapping & Design: create end-to-end process maps and flow diagrams for current and future states.
• Methodology Application: apply Lean Six Sigma, BPM and Agile to reduce waste and improve customer experience.
• Transition & Governance: establish control metrics and ensure smooth production transitions.
• Data Collection & Trend Analysis: extract and measure data to identify trends and risks.

Skills

Process Management

Data Analysis

Microsoft Office

G Suite

Lean Six Sigma

Agile

Education

High School Diploma

Bachelor’s Degree or military experience

Tools

Microsoft Excel

PowerPoint

Job description

Capital One is seeking a Senior Associate, Process Manager (Hybrid) to drive operational efficiency across cross-functional teams using process engineering, Lean Six Sigma, and data analytics. You will analyze, map, and redesign core banking processes to reduce risk and improve performance.

The role emphasizes readiness, governance, and leadership communication, with collaboration across product, technology, and operations.