Hybrid Policyholder Experience Coordinator

Amerisure; Irving (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base pay

Performance-based incentive pay

Health and welfare benefits

401(k) with profit sharing

Generous paid time off

Job summary

Amerisure searches for a Customer Experience Coordinator to support agency customers and policyholders with tailored service coordination. The role includes facilitating reviews, assembling onboarding materials, and ensuring data integrity to improve customer satisfaction.

The ideal candidate has a high school diploma and 3+ years in underwriting, premium audit, agency work, or related claims roles, with strong communication and negotiation skills. A 3-day hybrid onsite arrangement is available.

Qualifications

• High school diploma or GED required.
• 3 years commercial underwriting, premium audit, commercial agency, loss control and/or claims experience.
• Proficient computer skills including Microsoft Office Suite.
• Excellent organizational skills and the ability to multi-task and prioritize workload.
• Analytical and problem-solving skills with ability to handle ambiguity.
• Excellent verbal and written communication with internal and external customers.
• Proven negotiation skills.
• Ability to travel up to 5%.

Responsibilities

• Collaborates with agency customers, policyholders and internal partners to develop and implement service strategies that address customer needs.
• Recognizes and escalates service requests outside prescribed guidelines.
• Educates agencies and policyholders about tools and resources to improve customer experience.
• Assists with scheduling service-related reviews and ensuring updates are made before meetings.
• Assists with assembling onboarding materials, resource guides, stewardship reports and other materials.
• Monitors data integrity for large complex policyholders.
• Proactively addresses gaps in service between Amerisure and agency or policyholders.

Skills

Customer service

Communication

Negotiation

Analytical thinking

Organizational skills

Problem solving

Multi-tasking

Travel up to 5%

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Amerisure searches for a Customer Experience Coordinator to support agency customers and policyholders with tailored service coordination. The role includes facilitating reviews, assembling onboarding materials, and ensuring data integrity to improve customer satisfaction.

The ideal candidate has a high school diploma and 3+ years in underwriting, premium audit, agency work, or related claims roles, with strong communication and negotiation skills. A 3-day hybrid onsite arrangement is available.