Customer Experience & Onboarding Coordinator

Amerisure Insurance; Irving (TX); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Incentive pay

Health benefits

401(k) with profit sharing

Paid time off

Flexible work arrangements

Job summary

Amerisure Insurance in Irving, TX is seeking a Customer Experience Coordinator for a 3-day hybrid onsite role. You will develop and advance relationships with agency customers to provide differentiated service coordination for designated agencies and policyholders.

The role focuses on coordinating service strategies, educating customers about Amerisure tools, and ensuring timely reviews and onboarding materials are prepared, with data integrity and proactive gap resolution prioritized.

Qualifications

• High school diploma or GED required.
• 3 years commercial underwriting, premium audit, commercial agency, loss control and/or claims experience.
• Proficient computer skills including Microsoft Office Suite.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Proven negotiation skills.
• Capable of organizing, multi-tasking and prioritizing work.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Ability to travel up to 5%

Responsibilities

• Collaborates with agency customers, policyholders and internal business partners to develop and implement service strategies that address customer needs.
• Recognizes and escalates service requests outside of prescribed guidelines.
• Educates agencies and policyholders about Amerisure tools and resources to improve customer experience.
• Assists with scheduling service-related reviews and ensuring updates are made prior to meetings.
• Assembles onboarding materials, account resource guides, stewardship reports and other materials.
• Monitors data integrity for large complex policyholders.
• Proactively addresses gaps in service between Amerisure and agency or policyholder.

Skills

Customer service

Verbal & written communication

Analytical thinking

Problem solving

MS Office

Organizational skills

Negotiation

Travel up to 5%

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Amerisure Insurance in Irving, TX is seeking a Customer Experience Coordinator for a 3-day hybrid onsite role. You will develop and advance relationships with agency customers to provide differentiated service coordination for designated agencies and policyholders.

The role focuses on coordinating service strategies, educating customers about Amerisure tools, and ensuring timely reviews and onboarding materials are prepared, with data integrity and proactive gap resolution prioritized.