Customer Experience Coordinator

Amerisure; Irving (TX); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive base pay

Performance-based incentive pay

Health and welfare benefits

401(k) with profit sharing

Generous paid time off

Job summary

Amerisure searches for a Customer Experience Coordinator to support agency customers and policyholders with tailored service coordination. The role includes facilitating reviews, assembling onboarding materials, and ensuring data integrity to improve customer satisfaction.

The ideal candidate has a high school diploma and 3+ years in underwriting, premium audit, agency work, or related claims roles, with strong communication and negotiation skills. A 3-day hybrid onsite arrangement is available.

Qualifications

• High school diploma or GED required.
• 3 years commercial underwriting, premium audit, commercial agency, loss control and/or claims experience.
• Proficient computer skills including Microsoft Office Suite.
• Excellent organizational skills and the ability to multi-task and prioritize workload.
• Analytical and problem-solving skills with ability to handle ambiguity.
• Excellent verbal and written communication with internal and external customers.
• Proven negotiation skills.
• Ability to travel up to 5%.

Responsibilities

• Collaborates with agency customers, policyholders and internal partners to develop and implement service strategies that address customer needs.
• Recognizes and escalates service requests outside prescribed guidelines.
• Educates agencies and policyholders about tools and resources to improve customer experience.
• Assists with scheduling service-related reviews and ensuring updates are made before meetings.
• Assists with assembling onboarding materials, resource guides, stewardship reports and other materials.
• Monitors data integrity for large complex policyholders.
• Proactively addresses gaps in service between Amerisure and agency or policyholders.

Skills

Customer service

Communication

Negotiation

Analytical thinking

Organizational skills

Problem solving

Multi-tasking

Travel up to 5%

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is currently recruiting for a Customer Experience Coordinator that can do a 3-day hybrid approach onsite in one of our offices.

Summary Statement

Develops and advances relationships with agency customers to provide differentiated agency and policyholder service coordination for a portfolio of designated agencies and policyholders.

Essential Tasks/Major Duties

• Collaborates with agency customers, policyholders and internal business partners to develop and implement service strategies that address customer needs.
• Responsible for recognizing and escalating service requests that are outside of prescribed service guidelines.
• Educates agencies and policyholders about the tools and resources Amerisure has available to improve the customer experience.
• Assists with scheduling service-related reviews and making sure necessary updates have been made prior to requisite meetings.
• Assists with assembling new account onboarding materials, account resource guides, stewardship reports and other materials as required.
• Monitors data integrity for large complex policyholders.
• Proactively addresses any gaps in service between Amerisure and agency or policyholder.

Knowledge, Skills & Abilities

• High school diploma or GED required.
• 3 years commercial underwriting, premium audit, commercial agency, loss control and/or claims experience.
• Proficient computer skills required including Microsoft Office Suite.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Proven negotiation skills.
• Capable of organizing, multi-tasking and prioritizing work.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Ability to travel up to 5%

Benefits & Compensation

• competitive base pay
• performance-based incentive pay
• comprehensive health and welfare benefits
• a 401(k) savings plan with profit sharing
• generous paid time off programs

Company Culture & Values

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice.

We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package.

This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs.

We also offer flexible work arrangements to promote work-life balance.

Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth.

If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer.

Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws.

Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination.

Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices.

Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.

At Amerisure, we understand that providing insurance coverage, servicing claims and offering loss control services is not enough. What sets us apart in the industry is our people. Our employees have remained our greatest strength and give life to the service culture we value so much. Customer service is the cornerstone of our business strategy and a promise we deliver on each day. If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.

https://amerisure.com/careers/