Hybrid Customer Experience & Service Coordinator

Amerisure Insurance; Indianapolis (IN); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive base pay

Incentive pay

Health benefits

401(k) with profit sharing

Paid time off

Job summary

Amerisure is seeking a Customer Experience Coordinator to support agency customers and policyholders with service coordination. This role requires a 3-day hybrid on-site presence at one of Amerisure's offices and involves collaborating with agency customers, policyholders, and internal teams to deliver differentiated service.

The ideal candidate will have 3 years of experience in underwriting, claims, or related areas, strong communication and organizational skills, and the ability to analyze

Qualifications

• High school diploma or GED required.
• 3 years commercial underwriting, premium audit, commercial agency, loss control and/or claims experience.
• Proficient computer skills including Microsoft Office Suite.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Proven negotiation skills.
• Capable of organizing, multi-tasking and prioritizing work.
• Ability to travel up to 5%.

Responsibilities

• Collaborates with agency customers, policyholders and internal partners to develop and implement service strategies that address customer needs.
• Escalates service requests outside prescribed guidelines.
• Educates agencies and policyholders about Amerisure tools/resources to improve customer experience.
• Assists with scheduling service-related reviews and ensuring updates are made prior to meetings.
• Assists with onboarding materials, resource guides, stewardship reports and other materials.
• Monitors data integrity for large complex policyholders.
• Addresses gaps in service between Amerisure and agency or policyholders.

Skills

3 years experience in underwriting/ca

Analytical problem solving

Excellent communication

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Amerisure is seeking a Customer Experience Coordinator to support agency customers and policyholders with service coordination. This role requires a 3-day hybrid on-site presence at one of Amerisure's offices and involves collaborating with agency customers, policyholders, and internal teams to deliver differentiated service.

The ideal candidate will have 3 years of experience in underwriting, claims, or related areas, strong communication and organizational skills, and the ability to analyze