Hybrid Customer Experience Specialist

Amerisure Insurance; Charlotte (NC); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive base pay

Incentive pay

Health benefits

401(k) with profit sharing

Paid time off

Flexible work arrangements

Job summary

Amerisure Insurance in Charlotte, NC is seeking a Customer Experience Coordinator to support agency customers and policyholders with service coordination for a portfolio of designated agencies and policyholders.

The role includes scheduling service reviews, onboarding materials, data integrity checks, and addressing gaps in service, with a 3-day hybrid onsite arrangement at one of our offices. The ideal candidate has 3 years in underwriting or related fields and strong communication skills.

Qualifications

• High school diploma or GED required.
• 3 years commercial underwriting, premium audit, commercial agency, loss control and/or claims experience.
• Proficient computer skills including Microsoft Office Suite.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Proven negotiation skills.
• Capable of organizing, multi-tasking and prioritizing work.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Ability to travel up to 5%.

Responsibilities

• Collaborates with agency customers, policyholders and internal business partners to develop and implement service strategies that address customer needs.
• Responsible for recognizing and escalating service requests that are outside of prescribed service guidelines.
• Educates agencies and policyholders about the tools and resources Amerisure has available to improve the customer experience.
• Assists with scheduling service-related reviews and making sure necessary updates have been made prior to requisite meetings.
• Assists with assembling new account onboarding materials, account resource guides, stewardship reports and other materials as required.
• Monitors data integrity for large complex policyholders.
• Proactively addresses any gaps in service between Amerisure and agency or policyholder.

Skills

Customer service

Communication

Analytical thinking

Organizational skills

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Amerisure Insurance in Charlotte, NC is seeking a Customer Experience Coordinator to support agency customers and policyholders with service coordination for a portfolio of designated agencies and policyholders.

The role includes scheduling service reviews, onboarding materials, data integrity checks, and addressing gaps in service, with a 3-day hybrid onsite arrangement at one of our offices. The ideal candidate has 3 years in underwriting or related fields and strong communication skills.