Client Experience Navigator (Hybrid)

Amerisure Insurance; Phoenix (AZ); Hybrid; USD 42,000 - 61,000; Full time

Job summary

Amerisure Mutual Insurance Company is seeking a Customer Experience Coordinator to build and advance relationships with agency customers and policyholders, delivering differentiated service coordination for a portfolio of designated agencies. The role operates on a 3-day hybrid schedule onsite at an Amerisure office.

The ideal candidate will have 3 years of related experience, excellent communication skills, and the ability to educate customers on Amerisure tools and resources while coordinating

Qualifications

• High school diploma or GED required.
• 3 years commercial underwriting, premium audit, commercial agency, loss control and/or claims experience.
• Proficient computer skills including Microsoft Office Suite.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Proven negotiation skills.
• Capable of organizing, multi-tasking and prioritizing work.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Ability to travel up to 5%

Responsibilities

• Collaborates with agency customers, policyholders and internal business partners to develop and implement service strategies that address customer needs.
• Responsible for recognizing and escalating service requests that are outside of prescribed service guidelines.
• Educates agencies and policyholders about the tools and resources Amerisure has available to improve the customer experience.
• Assists with scheduling service-related reviews and making sure necessary updates have been made prior to requisite meetings.
• Assists with assembling new account onboarding materials, account resource guides, stewardship reports and other materials as required.
• Monitors data integrity for large complex policyholders.
• Proactively addresses any gaps in service between Amerisure and agency or policyholder.

Skills

Excellent verbal and written коммуника

Analytical problem solving

Organizational skills

Multi-tasking

Prioritization

Negotiation skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Amerisure Mutual Insurance Company is seeking a Customer Experience Coordinator to build and advance relationships with agency customers and policyholders, delivering differentiated service coordination for a portfolio of designated agencies. The role operates on a 3-day hybrid schedule onsite at an Amerisure office.

The ideal candidate will have 3 years of related experience, excellent communication skills, and the ability to educate customers on Amerisure tools and resources while coordinating