Hybrid PMO Project Coordinator - Call Center

Fasttek; Lansing (MI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Dental

Vision

PTO Program

Long Term Disability

Life Insurance

401(k) with match

Job summary

FastTek Global is hiring a Project Coordinator to support the Center for Shared Solutions Call Center we manage. The role collaborates with Project Managers to deliver Call Center solutions, using Clarity for schedules and budgets, and preparing executive-ready presentations.

In a fast-paced, multi-project environment with a hybrid on-site/remote work setup, you will interact with MiECC leadership and sponsors to ensure scope, cost, and timelines are met.

Qualifications

• 2+ years working as a Project Coordinator.
• Associates degree required.
• Experience working with Call Center Technologies and Call Center Support.
• CX1 experience strongly desired.
• PM certifications preferred.

Responsibilities

• Assist Project Managers with project schedules and budgets using Clarity.
• Prepare presentations for executives and team members.
• Monitor progress including cost, schedule, scope, resources, quality, and risks.
• Communicate clearly with stakeholders and foster collaboration between teams.
• Produce PMM deliverables: charter, schedule, budget, communications, status, risks, changes, closeout.
• Ensure adherence to SUITE PMM and SEM methodologies.
• Facilitate Change Management through approved Change Requests.
• Create Corrective Action Plans for yellow or red status projects.
• Understand benefits and update related artifacts.

Skills

Project coordination

Communication

Multi-project work

CX1 experience

PM certifications

Education

Associate degree

Tools

Clarity

Job description

FastTek Global is hiring a Project Coordinator to support the Center for Shared Solutions Call Center we manage. The role collaborates with Project Managers to deliver Call Center solutions, using Clarity for schedules and budgets, and preparing executive-ready presentations.

In a fast-paced, multi-project environment with a hybrid on-site/remote work setup, you will interact with MiECC leadership and sponsors to ensure scope, cost, and timelines are met.