Hybrid Payments Operations Specialist I

Westerra Credit Union; Denver (CO); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health plans

Dental plans

Life insurance

Disability insurance

Paid time off

Volunteer time off

Holidays

401(k) match

Mortgage discount

Educational reimbursement

Parental leave

EAP

Learning and development programs

Job summary

Westerra Credit Union in Denver, CO seeks a Payment Operations Specialist to provide timely processing of payment tasks, research member issues, and support front line and back office staff in cards and payments. You will handle ACH, Zelle, remits, and daily files while maintaining accuracy and confidentiality.

Effective communication and strong Excel skills are essential. This hybrid role requires residency in Colorado and a customer‑focused mindset to deliver high-quality service to members.

Qualifications

• Experience in a financial institution preferred.
• Minimum 1 year payment-related activities outside Westerra.
• Internal experience at Westerra is a plus.

Responsibilities

• Process mail transactions and verify member information.
• Manage Remit Plus, AR/ACH, Zelle, and card-related tasks.
• Handle daily payment files, balancing, and research.
• Maintain availability via phone queue to support staff and members.

Skills

Excellent communication

Customer service

Detail-oriented

Time management

Independent worker

Team player

Learning on the job

Organizational skills

Confidentiality

Judgment under routine

Problem solving

Tools

Excel

Microsoft Office

VROL

CO-OP applications

Job description

Westerra Credit Union in Denver, CO seeks a Payment Operations Specialist to provide timely processing of payment tasks, research member issues, and support front line and back office staff in cards and payments. You will handle ACH, Zelle, remits, and daily files while maintaining accuracy and confidentiality.

Effective communication and strong Excel skills are essential. This hybrid role requires residency in Colorado and a customer‑focused mindset to deliver high-quality service to members.