Hybrid Collections Specialist I — Early-Stage Solutions

Westerra Credit Union; Denver (CO); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement plan

Job summary

Westerra Credit Union is seeking a Consumer Collections Specialist I in Denver, CO. The role focuses on preserving assets by reducing delinquency and minimizing loss severity, engaging early stage delinquent customers to explore payment solutions.

Responsibilities include contacting delinquent accounts, skip tracing, following procedures, and offering remedies. Requires 1–2 years in related fields and solid communication skills.

Qualifications

• 1–2 years of customer service, collections, clerical/administrative, financial services and/or accounts payable experience.
• Proven experience problem solving and managing conflict.
• High school diploma or equivalent work experience.

Responsibilities

• Review delinquent accounts to determine appropriate collection actions.
• Contact early stage delinquent account holders by phone, letter, dunning, etc.
• Adhere to internal procedures, productivity standards and workflow processes.
• Offer approved remedies to bring accounts to a current status with emphasis on resolution.
• Other duties such as correspondence with members and transfer of funds.

Skills

Microsoft Office

Verbal communication

Written communication

Detail oriented

Organizational skills

Time management

Confidentiality

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Westerra Credit Union is seeking a Consumer Collections Specialist I in Denver, CO. The role focuses on preserving assets by reducing delinquency and minimizing loss severity, engaging early stage delinquent customers to explore payment solutions.

Responsibilities include contacting delinquent accounts, skip tracing, following procedures, and offering remedies. Requires 1–2 years in related fields and solid communication skills.