Payment Operations Specialist I (Hybrid)

Westerra Credit Union; Denver (CO); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health plans

Dental plans

Life insurance

Disability insurance

Paid time off

Volunteer time off

Holidays

401(k) match

Mortgage discount

Educational reimbursement

Parental leave

EAP

Learning and development programs

Job summary

Westerra Credit Union in Denver, CO seeks a Payment Operations Specialist to provide timely processing of payment tasks, research member issues, and support front line and back office staff in cards and payments. You will handle ACH, Zelle, remits, and daily files while maintaining accuracy and confidentiality.

Effective communication and strong Excel skills are essential. This hybrid role requires residency in Colorado and a customer‑focused mindset to deliver high-quality service to members.

Qualifications

• Experience in a financial institution preferred.
• Minimum 1 year payment-related activities outside Westerra.
• Internal experience at Westerra is a plus.

Responsibilities

• Process mail transactions and verify member information.
• Manage Remit Plus, AR/ACH, Zelle, and card-related tasks.
• Handle daily payment files, balancing, and research.
• Maintain availability via phone queue to support staff and members.

Skills

Excellent communication

Customer service

Detail-oriented

Time management

Independent worker

Team player

Learning on the job

Organizational skills

Confidentiality

Judgment under routine

Problem solving

Tools

Excel

Microsoft Office

VROL

CO-OP applications

Job description

Why Westerra?

At Westerra Credit Union, we believe You Can Do Money . It is more than just a phrase. It is a mindset that shapes how we empower each other and our members to take control, grow, and thrive financially. Our culture is built on beliefs that guide how we show up every day. We focus on being member-obsessed, radically transparent, relentlessly collaborative, and always learning in motion. These are not just words. They are the heart of everything we do. Inspired by our vision to Out-Love Every Bank in Colorado, we bring genuine care and dedication to every member interaction. Our mission to teach, guide, and ignite members to own their financial future drives us to create meaningful, personal connections. This mission comes alive through our MX Code, which encourages us to anticipate needs, listen deeply with both heart and head, find the best total solution, mark the moment, and truly own the impact we make. This is how we translate our strategy into experiences that matter. When you join Westerra, you become part of a vibrant community where innovation, openness, and collaboration are not just ideals; they are daily practices. Everyone is invited to bring their authentic selves, curiosity, and passion to the table. Together, we learn, grow, and thrive, committed to making a real difference for our members and one another. Because at Westerra, we do not just talk about money, we believe you can do money.

What is the role?

This position provides superior member service to Credit Union members and internal departments through timely and accurate processing of payment operations tasks. Conducts research, verification, and member issue resolution. Supports front line and back office staff in cards and/or payment matters. Responsible for responding to member needs from front line staff in a professional and efficient manner, maintaining a superior level of quality service. Performs all duties according to established operating procedures and adheres to Credit Union policies.

What will be expected of me?

• Consistently demonstrates the Westerra Way Experience and complies with all policies and regulations.
• Completes mail transactions via Remit Plus and Interactive Teller Capture software programs according to the accompanying paperwork, which may include identifying members, making changes to all types of accounts, and accurate posting.
• Reviews and processes Remote Deposits Capture.
• Manages Zelle, ACH, and shared branching adjustments, disputes, and research.
• Handles incoming, outgoing, and interoffice mail routing and processes returned mail.
• Conducts member research, and assists in resolving member issues for front line and/or back office staff.
• Processes daily files for ACH, Share Draft In-clearings, wire transfers, and Cash Letter remittance in a timely manner, including retrieval, balancing, return item processing, research, and adjustments.
• Maintains availability via phone queue, to support staff and member needs.
• Acts as primary resource regarding card functions to provide constant support to staff inquires to assist in resolving issues related to card transaction processing, products and services, Falcon review, and marketing solutions.
• Acts as primary resource regarding card functions to provide constant support to staff inquires to assist in resolving issues related to card transaction processing, products and services, Falcon review, and marketing solutions.
• Processes and manages service events.
• Maintains solid working knowledge of card related products and as well as card processing systems of the credit union.
• Maintains solid working knowledge of card related products and as well as card processing systems of the credit union.
• Performs projects, special assignments and other duties as assigned.
• Other duties as assigned.

Will I have Direct Reports?

No

What am I bringing?

Experience/Education:

External

• Minimum 1 year payment related activities within a financial institution
• Experience using Excel, Microsoft Office, VROL, CO-OP applications preferred

Internal

• Minimum 6 months Westerra Credit Union experience

Skills And Abilities

• Excellent communication both written and oral
• Excellent member and customer service skills
• Basic computer skills
• Effective verbal and written skills
• Must be able to work independently and as part of a team
• Ability to learn and demonstrate that learning on the job
• Detail-oriented with strong organizational and time management skills
• Must maintain a high level of confidentiality
• Accountable for completing routine tasks accurately and timely while following established procedures under regular supervision.
• Exercises basic judgment on routine work and seeks guidance for unfamiliar situations.
• Developing understanding of departmental procedures, systems, and organizational operations.
• Contributes to team success through reliable execution of assigned work; impact is primarily within the immediate team.
• Individual contributor focused on developing job knowledge and technical skills.
• Builds effective working relationships with teammates and supervisors while providing quality support and service.
• Organizes and prioritizes assigned daily tasks to meet established service and operational expectations.

What is the work environment like, and are there physical requirements for this role?

• Hybrid: Typically, a dispersed, flexible team environment both on Westerra campus (at least 2x/week) and remote. Employees must reside in Colorado or be willing to relocate prior to starting employment. Residency is required for payroll and state tax purposes.
• Office environment
• Works primarily at desk
• No travel between locations required
• No physical requirements

Salary

in addition to the starting hourly rate of $20.00 to $22.00, this role is also eligible for annual bonus potential tied to Westerra’s financial performance.

What are some of our benefit offerings?

• Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
• Two dental plans through Delta Dental
• Basic life and AD&D insurance, short-term disability and long-term disability
• 20+ days of paid time off (PTO) per year
• 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes up to 6% match
• Up to 2% off the rate on a new Westerra mortgage, applicable to primary residence, second home, or investment property
• 2% off Auto/RV/Motorcycle Loans
• Up to $5250 per year for educational reimbursement
• 4 weeks of paid parental leave
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

Please note, applications will be accepted until at least November 12, 2026.