Payments Systems Specialist II - Risk & Reconciliation Expert

Sunward; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

Sunward Credit Union is seeking a Payment Specialist to handle ACH and wire transfers, process item posting, and support research on payments. You will provide exceptional service to members in alignment with our core values and assist other departments when needed.

The role requires at least one year in a payment systems role, familiarity with ACH/wire processes, and strong analytical capabilities. A high school diploma is required; AAP certification is preferred or obtainable.

Qualifications

• Minimum one year in a payment systems role.
• Prior financial institution experience preferred.
• AAP certification preferred or willingness to obtain it.

Responsibilities

• Process originations for posting to retail member accounts.
• Analyze and troubleshoot ACH and wire files processed through FedLine Advantage.
• Monitor deposits or cleared item activity to identify risk patterns and potential fraud.
• Contact members to explain why exceptions or chargeback items occurred.
• Process online banking ACH transfers through specialized software.
• Assist with multiple support functions of the Payment Systems Team.
• Maintain confidentiality and security of member and Credit Union information.

Skills

Attention to detail

Analytical skills

Interpersonal skills

Communication skills

Time management

Education

High school diploma or GED

Accredited ACH Professional (AAP) certification preferred

Tools

FedLine Advantage

Microsoft Office

Job description

Sunward Credit Union is seeking a Payment Specialist to handle ACH and wire transfers, process item posting, and support research on payments. You will provide exceptional service to members in alignment with our core values and assist other departments when needed.

The role requires at least one year in a payment systems role, familiarity with ACH/wire processes, and strong analytical capabilities. A high school diploma is required; AAP certification is preferred or obtainable.