Hybrid Payments Lead: Card & Digital Payments Innovator

All State Fastener Corp; Detroit (MI); Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Diversified Members Credit Union in Detroit, MI is seeking a Digital Payments Lead within the Payments and Member Support team. This role handles wires, payroll, GL settlements, and all electronic payments, ensuring accuracy, compliance, and superior member service while supporting the implementation of payment systems and digital innovations to enhance the member experience.

Reporting to the Contact Center Manager, this hybrid full-time position requires monitoring payment channels, balancing

Qualifications

• High School Diploma or GED required; associate degree or coursework in finance, accounting, or business preferred.
• English fluency and ability to communicate information clearly and concisely.
• 2-5 years of experience in deposit operations, payments, or back-office financial services preferred.
• In-depth knowledge of ACH, wire transfers, card services, payment systems and GL balancing processes.
• Familiarity with credit union operations, regulations, and member service standards.

Responsibilities

• Process, investigate, and resolve card transactions, including ATM disputes, chargebacks, and reissuance.
• Perform daily balancing, fraud monitoring, and risk mitigation for payment channels and deposit products.
• Monitor department GLs, balance ATMs and shared branch accounts, and manage exception reporting.
• Troubleshoot failed payments and respond to internal inquiries from branches and member service teams.
• Coordinate with IT teams and vendors during outages or system issues to ensure business continuity.
• Maintain process documentation to support audit readiness and operational consistency.
• Provide backup support for key operational processes as needed.
• Manage the issuance, activation/deactivation, and maintenance of debit and credit cards.
• Update cardholder records and ensure accurate data entry in core and card systems.
• Provide guidance and procedural support to branch and member service staff on card and payment-related processes.
• Support deployment and testing of new payment products and programs (digital cards, contactless, QR-based payments, mobile wallets).
• Assist in system testing and integration with core platforms and processors.
• Collaborate with vendors and internal teams to enhance card portfolios and digital offerings.
• Analyze transaction trends to identify process improvements and recommend efficiency enhancements.
• Ensure all operations align with internal policies, regulatory requirements, and payment network rules.

Skills

English fluency

Deposit operations

Payments processing

Communication

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Symitar

Alkami

Alacriti

FIS

CO-OP/PSCU

Job description

Diversified Members Credit Union in Detroit, MI is seeking a Digital Payments Lead within the Payments and Member Support team. This role handles wires, payroll, GL settlements, and all electronic payments, ensuring accuracy, compliance, and superior member service while supporting the implementation of payment systems and digital innovations to enhance the member experience.

Reporting to the Contact Center Manager, this hybrid full-time position requires monitoring payment channels, balancing