Senior Banking Consultant — Digital & Member-First

Community Financial Credit Union; Plymouth (MI); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Paid time off

Lifestyle accounts

Family health benefits

Federal holidays off

Flexible work options

Community groups

Volunteer leave

Job summary

Community Financial Credit Union in Plymouth, MI seeks a Senior Consultant to transform branch visits into digitally-forward, member-centric experiences. You will guide complex needs with deposit, lending, and digital products while mentoring teammates and improving branch and organizational performance.

The role emphasizes operational excellence, customer trust, and a culture of care, with a starting hourly rate of $24.23 and opportunities to grow based on experience and transferable skills.

Qualifications

• High school diploma or equivalent.
• Minimum three years' experience as a service representative in the retail or service industry or equivalent experience.
• Demonstrated knowledge of fiduciary products and services.
• Extensive and demonstrative knowledge of digital products and services offered by orsa credit union.
• Experience and a passion for leadership, performance management, and team member development.
• Demonstrated ability to effectively communicate in a training and mentoring setting.
• Proven successful goal setting and achievements.

Responsibilities

• Walk alongside members with a digitally-first mindset and build trust.
• Share knowledge of deposit, lending, and digital banking products to meet complex needs.
• Guide members toward meaningful solutions and opportunities.
• Mentor and support peers to grow confidence and capability.
• Deliver operational excellence with care and handle transactions accurately.
• Perform other duties as directed by leadership.

Skills

Leadership

Communication

Goal setting

Customer service

Education

High school diploma

Job description

Community Financial Credit Union in Plymouth, MI seeks a Senior Consultant to transform branch visits into digitally-forward, member-centric experiences. You will guide complex needs with deposit, lending, and digital products while mentoring teammates and improving branch and organizational performance.

The role emphasizes operational excellence, customer trust, and a culture of care, with a starting hourly rate of $24.23 and opportunities to grow based on experience and transferable skills.