Hybrid Patient Financial Counselor - Billing & Aid

Ohio State University; Columbus (OH); Hybrid; USD 38,000 - 56,000; Full time

Job summary

The Ohio State University seeks a Patient Financial Counselor 1 for East Hospital's Precert and Financial Counseling team. The role interviews and reviews uninsured or underinsured patients, obtains billing information, and helps establish payment arrangements, including Medicaid, HCAP, or Charity programs.

The position is full-time, hybrid at East Hospital, with 40 hours weekly, and requires strong communication, healthcare revenue cycle experience, and proficiency in Microsoft Office and EMR

Qualifications

• High School diploma or equivalent; 6 months healthcare or revenue cycle experience.
• 6 months experience with Microsoft Office, especially Word and Excel.
• Strong interpersonal, verbal and written communication skills.
• Experience with EPIC or other EMR preferred.
• Ability to multi-task and prioritize with minimal supervision.

Responsibilities

• Interview and review uninsured or underinsured patients daily to obtain billing information.
• Establish payment arrangements and financial clearance including Medicaid or Charity programs.
• Verify coverage for Outpatient, Inpatient, and Ambulatory Surgery services.
• Provide financial counseling and recommend third-party assistance or payment plans.

Skills

Microsoft Office Word Excel

EPIC or EMR

Insurance verification

Customer service

Communication skills

Education

Associates degree or higher preferred

Tools

ACD telephone systems

Workforce management systems

Web camera

Check reader

Electronic insurance eligibility systems

Job description

The Ohio State University seeks a Patient Financial Counselor 1 for East Hospital's Precert and Financial Counseling team. The role interviews and reviews uninsured or underinsured patients, obtains billing information, and helps establish payment arrangements, including Medicaid, HCAP, or Charity programs.

The position is full-time, hybrid at East Hospital, with 40 hours weekly, and requires strong communication, healthcare revenue cycle experience, and proficiency in Microsoft Office and EMR