Patient Financial Counselor & Billing Advocate

Mount Carmel Health System; Westerville (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits from

Employer 401(k) match

Day-one benefits

Tuition reimbursement

Relocation assistance

DailyPay

DEI colleague groups

Job summary

Mount Carmel Health System is seeking a Financial Advocate to serve as a liaison between Revenue Site Operations and Patient Financial Services. The role focuses on determining patient liability and arranging financial assistance or payment plans. Shift is Monday–Friday, 8:00am–4:30pm, at multiple Ohio locations.

The ideal candidate counsels patients on treatment costs, insurance, and payment options, and documents arrangements. Experience with Medicaid applications is required.

Qualifications

• High school diploma or GED required.
• 2–3 years experience in Patient Access or Patient Accounting for hospital registration or reimbursement services.
• Certification in HFMA CRCR and/or NAHAM CHAA required within one year of hire.
• Understanding of basic billing and coding.

Responsibilities

• Counsels patients on cost of treatment, insurance benefits, resources for payment and financial assistance.
• Secures and documents payment arrangements.
• Assists patients in financing, payment plans, financial assistance and all financial options through the organization.
• Audits bills for accuracy and edits front-end inaccuracies to increase collections and decrease write-offs.
• Works closely with Revenue Site Operations (RSO) and division leadership to improve collections.
• Experience in the Medicaid Application process.

Education

High school diploma or GED

HFMA CRCR

NAHAM CHAA

Job description

Mount Carmel Health System is seeking a Financial Advocate to serve as a liaison between Revenue Site Operations and Patient Financial Services. The role focuses on determining patient liability and arranging financial assistance or payment plans. Shift is Monday–Friday, 8:00am–4:30pm, at multiple Ohio locations.

The ideal candidate counsels patients on treatment costs, insurance, and payment options, and documents arrangements. Experience with Medicaid applications is required.