Patient Financial Counselor 1

The Ohio State University Wexner Medical Center; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Financial Counselor to verify coverage for outpatient, inpatient and ambulatory services, provide financial counseling, and guide patients toward available financial assistance programs. The role includes recommending payment plans and processing payments, often in a fast-paced healthcare setting.

Candidates should have a high school diploma (associate degree preferred) and experience in healthcare revenue cycle or customer service,

Qualifications

• High School diploma or equivalent.
• Associates degree or higher preferred.
• Experience in healthcare revenue cycle or customer service.
• Proficiency with Microsoft Word and Excel.
• Experience with insurance verification/identification and EMR systems.

Responsibilities

• Verify coverage for Outpatient, Inpatient and Ambulatory Surgery Services.
• Provide financial counseling and discuss third party financial assistance programs.
• Recommend payment plans and assist with setting up payment arrangements.
• Assist patients in obtaining Medicaid, HCAP, Charity or other programs.
• Collect payments and manage payment arrangements.

Education

High School diploma

Associates degree or higher preferred

Tools

MS Office (Word/Excel)

EPIC EMR

Insurance eligibility systems

Job description

Current Employees and Students: Please log in to Workday to use the internal job search and application process.

To interview and/or review uninsured or underinsured patients (inpatients, outpatient’s surgeries and observation patients) daily, and to obtain third party billing information or to establish payment arrangements, financial clearance, including Medicaid, HCAP, or Charity program.

Position Summary

The Financial Counselor responsibilities include understanding and verifying coverage for Outpatient, Inpatient and Ambulatory Surgery Services, financial counseling, and making recommendations to customers or family members for various third party financial assistance programs or recommend payment plans.

Minimum Qualifications

For Hire

High School diploma or equivalent. At least 6 months in healthcare setting and/or revenue cycle department or customer service experience OR at least 6 months experience in a financial counseling role and demonstrated success of meeting standards from previous employer. At least 6 months experience utilizing Microsoft Office programs with an emphasis in Word and Excel. At least 6 months experience utilizing computers and websites. Demonstrates interpersonal, verbal and written communication skills. Has experience utilizing some or all of the following technologies: web camera, check reader, electronic insurance eligibility systems, insurance websites, ACD telephone systems, workforce management systems. Ability to resolve conflicts independently and within team. Ability to handle difficult customers in stressful situations, critical thinking and problem solving skills. Self-motivated & dependable. Detail oriented, highly organized and able to perform duties with a high level of accuracy. Escalates issues appropriately to upper management. Works independently & identifies opportunity for new work when time allows. Works collaboratively with others. Collects payments and sets up payment arrangements. Ability to multi-task and independently prioritize those tasks and routes work appropriately without involvement of supervisor.

On going:

Associates degree or higher preferred. At least 1 year experience in healthcare setting and/or revenue cycle department or customer service experience OR at least 1 year experience in a financial counseling role. At least 1 year experience with insurance verification/identification, Microsoft Office, Medical Terminology and EPIC or other EMR. At least 1 year experience utilizing computers and websites. Experience training others. Participates in Process Improvement Initiatives/Special Projects.

Demonstrates competency measured by annual quality checks. Participates in Health System and Departmental In-services, education forums, and meetings as required.

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.