Patient Financial Counselor 1

Ohio State University; Columbus (OH); Hybrid; USD 38,000 - 56,000; Full time

Job summary

The Ohio State University seeks a Patient Financial Counselor 1 for East Hospital's Precert and Financial Counseling team. The role interviews and reviews uninsured or underinsured patients, obtains billing information, and helps establish payment arrangements, including Medicaid, HCAP, or Charity programs.

The position is full-time, hybrid at East Hospital, with 40 hours weekly, and requires strong communication, healthcare revenue cycle experience, and proficiency in Microsoft Office and EMR

Qualifications

• High School diploma or equivalent; 6 months healthcare or revenue cycle experience.
• 6 months experience with Microsoft Office, especially Word and Excel.
• Strong interpersonal, verbal and written communication skills.
• Experience with EPIC or other EMR preferred.
• Ability to multi-task and prioritize with minimal supervision.

Responsibilities

• Interview and review uninsured or underinsured patients daily to obtain billing information.
• Establish payment arrangements and financial clearance including Medicaid or Charity programs.
• Verify coverage for Outpatient, Inpatient, and Ambulatory Surgery services.
• Provide financial counseling and recommend third-party assistance or payment plans.

Skills

Microsoft Office Word Excel

EPIC or EMR

Insurance verification

Customer service

Communication skills

Education

Associates degree or higher preferred

Tools

ACD telephone systems

Workforce management systems

Web camera

Check reader

Electronic insurance eligibility systems

Job description

Patient Financial Counselor 1# Careers## Patient Financial Counselor 1Apply: Hybrid: East Hospital: Full time: Posted Today: R161260Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Patient Financial Counselor 1## Department:East | Precert and Financial CounselingTo interview and/or review uninsured or underinsured patients (inpatients, outpatient’s surgeries and observation patients) daily, and to obtain third party billing information or to establish payment arrangements, financial clearance, including Medicaid, HCAP, or Charity program.**Position Summary**The Financial Counselor responsibilities include understanding and verifying coverage for Outpatient, Inpatient and Ambulatory Surgery Services, financial counseling, and making recommendations to customers or family members for various third party financial assistance programs or recommend payment plans.**Minimum Qualifications****For Hire**:High School diploma or equivalent. At least 6 months in healthcare setting and/or revenue cycle department or customer service experience OR at least 6 months experience in a financial counseling role and demonstrated success of meeting standards from previous employer. At least 6 months experience utilizing Microsoft Office programs with an emphasis in Word and Excel. At least 6 months experience utilizing computers and websites. Demonstrates interpersonal, verbal and written communication skills. Has experience utilizing some or all of the following technologies: web camera, check reader, electronic insurance eligibility systems, insurance websites, ACD telephone systems, workforce management systems. Ability to resolve conflicts independently and within team. Ability to handle difficult customers in stressful situations, critical thinking and problem solving skills. Self-motivated & dependable. Detail oriented, highly organized and able to perform duties with a high level of accuracy. Escalates issues appropriately to upper management. Works independently & identifies opportunity for new work when time allows. Works collaboratively with others. Collects payments and sets up payment arrangements. Ability to multi-task and independently prioritize those tasks and routes work appropriately without involvement of supervisor. **On going:**Associates degree or higher preferred. At least 1 year experience in healthcare setting and/or revenue cycle department or customer service experience OR at least 1 year experience in a financial counseling role. At least 1 year experience with insurance verification/identification, Microsoft Office, Medical Terminology and EPIC or other EMR. At least 1 year experience utilizing computers and websites. Experience training others. Participates in Process Improvement Initiatives/Special Projects.Demonstrates competency measured by annual quality checks. Participates in Health System and Departmental In-services, education forums, and meetings as required.## Additional Information:## Location:East Hospital - Main (0398)## Position Type:Regular## Scheduled Hours:40## **Shift:**First Shift***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***