Hybrid Patient Engagement Specialist: Outreach & Scheduling

Pediatric Associates; Phoenix (AZ); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Pediatric Associates in Phoenix is seeking a Patient Engagement Representative to proactively engage patients through outbound outreach, increase access to care, and promote preventive services with empathy and professionalism.

You will apply consultative communication to understand barriers, motivate scheduling, and guide patients toward timely care while collaborating with clinical teams to improve retention and care quality.

Qualifications

• Bilingual communication in English and Spanish, both written and verbal.
• Excellent communication and interpersonal skills with patients and staff.
• Consultative sales, persuasion, and influencing abilities.
• Empathy and patient-centered approach to care.
• Ability to use technology and digital platforms for patient engagement.

Responsibilities

• Conduct proactive outbound outreach via phone, text, and other approved channels to promote services and scheduling.
• Understand patient needs and motivate scheduling using consultative engagement techniques.
• Address objections and barriers to care with education and problem solving.
• Convert outreach into appointments and follow up to improve engagement.
• Document interactions, outcomes, and barriers in designated systems.
• Collaborate with clinical teams to enhance retention and continuity of care.

Skills

Bilingual English/Spanish

Consultative sales

Interpersonal skills

Empathy

Technology platforms

Multi-tasking

Organization

Teamwork

Education

High School Diploma or equivalent

Tools

Excel

Word

PowerPoint

Job description

Pediatric Associates in Phoenix is seeking a Patient Engagement Representative to proactively engage patients through outbound outreach, increase access to care, and promote preventive services with empathy and professionalism.

You will apply consultative communication to understand barriers, motivate scheduling, and guide patients toward timely care while collaborating with clinical teams to improve retention and care quality.